Why join Ballance

You’ll help shape the operational experience customers have with Ballance, ensuring reliability and clarity at every stage.

About Ballance

Ballance builds payment tools that are simple to use and easy to manage, designed to support responsible spending.

About the role

As Customer Operations Lead, you’ll own the operational layer of the customer experience—from onboarding through day-to-day usage. You’ll identify friction points, resolve complex issues, and improve processes that support long-term customer success.

Responsibilities

• Own customer-facing operational workflows

• Improve onboarding and setup processes

• Resolve complex operational issues

• Identify recurring pain points and drive fixes

• Partner with product and support teams

• Document and improve internal processes

What we’re looking for

• Experience in customer operations or support

• Strong problem-solving skills

• Process-oriented mindset

• Clear communication

• Comfort working cross-functionally

Working here

High ownership, collaborative teams, thoughtful pace.

Compensation

Competitive and role-based.

Benefits

Flexible work, time off, supportive benefits.

What guides us

Clarity, trust, and long-term thinking.

Our beliefs

Equal opportunity employer.